Starting this month, Complaints and Investigation Officers in the Consumer Affairs Department of the Ministry of Commerce, Manufacturing, Business Development, Cooperatives, and Consumer Affairs will be more recognizable to the public thanks to the introduction of neon-green, high-visibility suspenders.
According to personnel from the Ministry of Commerce, these suspenders, featuring the Department’s wordmark, are designed to promote greater transparency and enhance public trust while ensuring officer safety during compliance and monitoring duties across the island.
By making authorized officers more identifiable, this initiative reinforces the Department’s commitment to consumer protection and welfare.
“We have always endeavoured to serve the public, particularly consumers, with integrity and impartiality,” said Chief Complaints and Investigation Officer Lyra Thomas-Joseph.
“These suspenders symbolize our commitment to maintaining public trust and confidence as we competently carry out our investigations,” she added.
The Complaints and Investigation Unit is a central pillar of the Consumer Affairs Department.
This unit is responsible for:
- Complaints Handling: Receiving, assessing, and investigating consumer complaints.
- Price Monitoring: Conducting shop surveys, approving price calculation sheets, and preparing related reports.
- Research and Reporting: Conducting consumer-related research and compiling reports for policy initiatives.
The Complaints and Investigation Unit is headed by the Chief Complaints and Investigation Officer, who is responsible for the overall supervision and coordination of activities within the unit.