PRESS RELEASE – REPRESENTATIVES of the senior leadership team of the island’s leading telecommunications service provider met recently with members of the news fraternity recently, as the Flow management team sat with the Media Association of Saint Lucia at the company’s Corinth headquarters.
The purpose of the breakfast meeting was to broach a range of issues, including changes to Flow’s corporate structure in recent years, investments in mobile, broadband internet, and digital TV in 2017, projected investments for 2018, customer service, and service delivery.
Acting Country Manager, Anselm Mathurin, led the Flow delegation, while Media Association president, Miguel Evelyn Fevrier, was amongst over a dozen media practitioners who took the opportunity to pose questions to Flow officials on a myriad of topics.
Said Mr. Fevrier: “This was a very welcome initiative from Flow, and speaking as president of the Media Association, I am pleased that the company took the lead in making this session happen. It was refreshing to be able to get that sort of opportunity to speak directly with the people at the top of the organisation. We got the chance to get answers on our own behalf as customers, and on behalf of our audiences, and to voice our views on the way the company communicates and the level of customer satisfaction.”
Communications specialist, Terry Finisterre, thanked the media as well: “We were happy to get to dialogue directly with members of our local media about the company’s plans for 2018, some of the changes we have made in the last year, our corporate structure, network, customer service, and more. It was a frank, open and productive conversation as to what is happening with Flow, and we got some excellent feedback and suggestions from the gathered journalists and radio hosts.”
Among the company’s plans for coming months, Flow intends to expand its ground-breaking 4G LTE mobile network islandwide, and to consolidate its Flow Digital TV network. Already, customers have begun enjoying increased upload speeds on residential broadband, with the TV platform also experiencing an upgrade to a new firmware and interface that will clear the way for Video On Demand and live recording of TV programmes, among a number of other exciting features.