KM2 Gets Award For Best Practices

KM² Solutions has announced that the global consulting firm, Frost & Sullivan, has awarded the company with the 2015 Central American and Caribbean Contact Center Outsourcing Customer Value Leadership Award.

The honour is presented to companies that demonstrate excellence in operational execution and consistently deepen customer relationships by offering superior products and services that deliver a clear, demonstrable ROI.

Thanks to its strategically located delivery centres and intelligent focus on high-growth industries, KM² Solutions has become one of the fastest growing contact centre outsourcing service providers in Central America and the Caribbean. Moreover, providing an end-to-end solution has allowed the company to strengthen its business partnerships and gain share of wallet of many of its customers. KM² Solutions operates 2,600 computer workstations, with more than 3,000 employees across contact centres in five countries including in St. Lucia (located in Union, Castries).

Customer Value Leadership is defined and measured by two macro-level categories: customer impact and business impact. Within the framework of customer impact, KM² Solutions demonstrated excellence in price/performance value, customer purchase experience, customer ownership experience, customer service experience, and brand equity. KM² additionally showed superior merit within the business impact framework including financial performance, customer acquisition, operational efficiency, growth potential, and human capital.

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.

KM² Solutions provides value to its clients by delivering reliable, effective and best-in-class contact centre and risk management solutions that support the telecommunications, financial services, automotive, media, mortgage, health care, retail, and e-commerce industries. The company started its operations in St. Lucia in 2014 and now has operations in Barbados, Grenada, Honduras and Dominican Republic.

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