1st National Bank has embarked on the second stage of its journey since the acquisition of the net assets of RBC St. Lucia.
On Monday January 24th 2022, the conversion of the RBC/RBTT customer data into the 1st National Bank core banking system will be completed. To facilitate this process, former RBC/RBTT clients will experience a major service interruption commencing Friday January 21st, 2022 from 5:00 p.m. to Sunday January 23rd, 2022 at 12:00 midnight. Original 1st National Bank customers will experience a service interruption on Saturday January 22nd, 2022 from 2:00 p.m. to 10:00 p.m. The conversion will pave the way for the third stage of the journey, which is the harmonization of products and services.
“We continue to populate our website with updates and information pertinent to the conversion and encourage our customers to provide feedback accordingly. We continue to reach out via our social media platforms, print and news media, in-branch posters and brochures consisting of frequently asked questions. We value our customers and appreciate their business. The intention is to minimize issues and frustrations during this process of conversion and to respond to customers in a timely and effective manner,” the bank’s Executive Manager for Marketing and Public Relations, Robert Fevrier said.
The Banking Executive apologised to customers of both RBC/RBTT and 1st National for the disruption in service and explained that the interference was all in an effort to improve 1st National’s service to its valued customers.
He further stated that extensive work has been going on in the background since May of 2021, in collaboration with RBC and various service providers, to ensure the seamless transfer of customer data.
“To date we are confident as we have merged, verified, secured, configured, and tested the data extensively with major success in preparation for final migration over this weekend. Upon migration former RBC customers will have immediate access to the 1st National Bank’s digital banking services,” Fevrier said.
“We look forward to welcoming all of our customers into one banking platform so that they can benefit from a complete 1st National Bank experience,” Fevrier added.