The Royal by rex resorts continues to recognize the hard work and dedication of its employees.
Last week, the hotel held a luncheon in honour of outstanding employees for July, August and September 2015. The occasion was well attended by close to 20 nominees.
Emerging as top winners for the month of July were Tracey John of the restaurant, Kevin Mason of accounts and Kaleb Charles from the kitchen. John works as a restaurant waitress. She has been at The Royal almost two years now. and believes her attitude and her overall performance earned her this recognition. She says serving the guests and making them happy is the best part of her job.
Mason is a first-time nominee and winner. He joined The Royal in 2013 as a bell boy but was always keen to help in other departments. His ambition landed him the position of purchasing clerk in stores, which falls under the Accounts Department. In his current position, Mason serves all departments of the hotel – purchasing, receiving, and issuing the goods that they need for their day to day operations, especially the restaurant/kitchen department. He has his mind set on a career in Accounting.
Charles is the youngest nominee and winner. He has been employed as a kitchen steward at The Royal just about a year now. Born in Saint Lucia, Kaleb completed his secondary schooling in Antigua. On his return to Saint Lucia in 2014, he says, he was determined to get a job, since he didn’t want to remain idle. He dropped off an application at the Personnel Department of The Royal and after two interviews, he was offered a job.
He said: “I was excited, but at the same time I was scared, because I wasn’t sure how it would turn out.”
One year later, he is reaping the rewards of applying himself diligently. As the youngest member of the team, Charles says he gets lots of support and encouragement from his peers in stewarding. As a steward, the favourite part of his job is setting-up for functions and getting it right.
Gideon Elibox joined The Royal as a trainee plumber from NSDC in 2012. He submitted an application while on Training. Based on his performance, he was offered the job as a full-time employee. Since then, he has become a key member of the Maintenance Team at The Royal. He is now a room maintenance technician, charged with ensuring that all guests’ maintenance needs are met on a timely basis. It was a double win for Elibox, who was named Employee of the Month for August and September 2015. He says “pleasing the guests” is his greatest motivation.
Karcius Victor was also named Employee of the Month of September, his first such award. Victor, who has been at The Royal just one year now, is a conferencing and banqueting clerk, responsible for setting-up the conference room at The Royal and The Rex. He also sets up the tea and coffee break stations. He is full of praise for his manager Joyce Phillip for her support and encouragement. When the Conferencing business is slow, Victor works in the restaurant as a waiter or at the bar. He says “making a customer satisfied” is the most rewarding part of his job, whether it be in-house guests or persons coming-in for meetings and conferences.
General Manager of The Royal, Richard Michelin, expressed deep appreciation to the nominees and winners for their commitment and dedication to the hotel, and by extension, guests of The Royal. Michelin reminded the employees that they play an integral role in the success of the Hotel and the tourism industry in general.
As a bonus to the nominees, an impromptu quiz was held about The Royal and other rex resorts across the Caribbean. Kim Henry of maintenance won a spa treatment, McLauren Grant of the front office won a dinner for two in the Chic Restaurant and Jeanette Joseph won a beachside dinner for two.
Michelin congratulated the prize winners and encouraged them to enjoy the services and amenities of the Hotel so that they would be motivated to give a higher level of service that ensures guests’ satisfaction.