At around 7:00 PM on September 7, 2024, Flow customers encountered a temporary outage that impacted all services, including Entertainment, Fixed Broadband, Fixed Voice, IP & DATA, IP Transit, and Mobile.
This service disruption was linked to a partial electrical failure at the Sans Souci site, resulting in the disconnection of all the station’s devices.
Restoration efforts began at approximately 7:00 PM, and services were restored around 7:45 PM.
Technical teams are actively monitoring this site, implementing all necessary measures to prevent any future occurrences.
Flow sincerely apologizes to its customers for this unexpected outage and the inconvenience it caused.