Statement — THE Owen King EU Hospital, part of the Millennium Heights Medical Complex (MHMC), has experienced a significant increase in patient admissions over the past few weeks. This surge has resulted in unprecedented overcrowding, with the Accident and Emergency Department (A&E) and medical wards currently operating at full capacity. As a result, the hospital is facing a shortage of available beds, leading to some patients having to remain seated in chairs for extended periods, with some waiting times exceeding 48 hours.
The management of Millennium Heights Medical Complex recognizes the difficulties faced by patients and their loved ones during this challenging period. Additionally, the situation has placed immense strain on healthcare staff as they work tirelessly to provide optimal care under these demanding conditions.
Despite the current challenges, Millennium Heights Medical Complex remains committed to delivering the highest standard of care with the available resources. In response to the ongoing overcrowding, the following strategic measures have been implemented to improve patient management and enhance the overall healthcare experience:
• Continuous Monitoring of Patient Flow – Ensuring that patient movement within the A&E and wards is closely tracked to optimize space and resources.
• Real-Time Updates on Overcrowding and Wait Times – Providing timely information to the public regarding the status of the Accident and Emergency Department.
• Streamlining Patient Discharges – Facilitating early but safe discharges to improve bed availability and reduce congestion.
• Bed Expansion at the National Mental Wellness Centre – Creating additional capacity by accommodating 25 more admitted patients.
• Recommissioning of the Secondary Care Hospital – This initiative will create space for an additional 12 admitted patients.
• Construction of a Fifth Wing – The hospital is accelerating the construction of a new wing to increase long-term capacity.
In addition to these measures, Millennium Heights Medical Complex urges the public to utilize alternative healthcare options for non-urgent medical needs. These include polyclinics with extended operating hours, wellness centres, and private physicians. This will help reduce pressure on the Accident and Emergency Department and allow staff to focus on patients requiring urgent and emergency care.
The Millennium Heights Medical Complex remains steadfast in its mission to enhance healthcare services for all Saint Lucians and appreciates the public’s understanding and cooperation during this period. Please contact the Urgent Care Units at the following healthcare facilities for minor health-related conditions:
• Dr. Betty Wells Urban Polyclinic — Contact: 468-8880 • Gros Islet Polyclinic — Contact: 468-7637 | 468-7630 | 723-0663 • Dennery Hospital — Contact: 468-7650 | 468-7651 | 468-7657 • Soufriere Hospital — Contact: 468-7601 | 468-7603 | 485-8681