
CIBC Caribbean has hit on a winning formula with its digital transformation, with Chief Executive Officer Mark St. Hill recently declaring that 94 per cent of transactions across the regional bank are now done digitally.
An upbeat St. Hill told staff and clients gathered recently at the Wyndham Grand, Sam Lordās Castle Hotel in Barbados, on Saturday May 18, 2024, for the bankās annual FirstStars Awards Ceremony that Personal and Business Banking Online & Mobile Banking transaction volumes were upĀ 27 per cent over the previous year as well as Corporate Online Banking transaction volumes which rose by 11 per cent while Over-The-Counter transaction volumes dropped by 23 per cent, when compared to the previous year.ā
He said the bank has āleft most of the old issues behindā and was creating a new legacy. āThe majority of our customers in 2024 see and experience an omni-channel bank, providing a first-class service that delivers loans in 10 minutes or less, cards that are printed on the spot, online account opening, online local and international wires ā and should I even have to say it ā instant payments such as our hugely popular 1st Pay.ā
St. Hill also noted the bank also continued to deliver strong financial results adding that āat the end of our first quarter, our net income was up 16% over last year, and we are continuing to keep a tight rein on our operating expensesā.
He said that it was āsafe to say, therefore, that CIBC Caribbean is leading the charge to create a modern digital banking experience that puts the control of being able to do your banking from anywhere at any time firmly in the hands of the client.ā
The CEO who inducted the award winners into the bankās Hall of Fame hailed them for their commitment to excellence and teamwork noting they were āour bankās best examples of what happens when you display a winning attitudeā.
Chief Human Resources Officer Janine Billy said, ārecognition for a job well done is a part of the āCulture of Careā we are working so hard to enshrine as a way of life at CIBC Caribbeanā.
She thanked all of the bankās employees across the region for their hard work and commitment noting āthough they may not be standing here this evening receiving one of these awards, their hard work and commitment have not gone unnoticed. We see you and thank you for all that you bring to the table every dayā.
Billy praised the nightās awardees as āshining examples of the best that CIBC Caribbean has to offer, and I salute each and every one of youā.
The awards ceremony under the theme Radiating Excellence saw nine of the bankās shining stars from across the region rewarded for stellar performance. The winners were Adrian Gomes (Barbados), Caryl Fontaine (St. Lucia), Frederica Green-Brazier (St Maarten) from the Personal and Business Banking segment.
Corporate and Investment Banking dominated the awards with winners Mikeila Carrington-Eliebox (Barbados), Nedra Woodside (Bahamas), Priscilla Leonce (Antigua) and Sonia Rutherford (Bahamas).Ā Enterprise Security and Fraud Management, Technology had two winners both from Barbados, Rosalind Waterman and Dona Estwick.
Thunderous applause filled the room and fireworks exploded on the giant screens as Caryl Fontaine was announced the winner of the CEOās Award of Distinction, the highest accolade the bank bestows on an employee.