CARILEC’s Conference in Saint Lucia Well Attended

Approximately 75 delegates were hosted in Saint Lucia at the Caribbean Electric Utility Services Corporation (CARILEC) annual regional Human Resources, Corporate Communications, and Customer Service (HRCCCS) Conference.

The Conference, co-hosted by the St. Lucia Electricity Services Ltd., was held at the Bay Gardens Hotel from March 18 to 20, 2024. Experts and practitioners in the fields of Human Resources, Corporate Communications, and Customer Service from across the region assembled to discuss industry trends, best practices, challenges, and solutions, centered around the theme “Fostering stakeholder engagement through agility, inclusion and collaboration.” The main sponsor for the Conference was  Blackbox Communications Inc.

Through a combination of workshop sessions, presentations, networking sessions, and interactive panel discussions, the conference provided participants with several opportunities to enhance their knowledge, deepen insights and understanding of their respective fields.

As the premier Association of electric energy service providers, the conference paid particular emphasis on electric utilities in the regions. Topics such as utilizing data to drive decision-making in communications, understanding neuroscience for successful mediation and employee negotiations, automating services to reduce disruptions, and adopting emerging technologies to improve customer service, drove rich and rewarding discourse over the three-day conference.

The CARILEC Secretariat also shared its Strategic Plan: 2023-2030 and outlined the steps in place to facilitate the development of world class sustainable electric energy solutions for all people of the Caribbean Region. The 2025 Human Resources, Corporate Communications, and Customer Service (HRCCCS) Conference will be held in Saint Kitts.

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