Serenity at Coconut Bay honoured with British Airways Customer Excellence Award

PRESS RELEASE — SERENITY at Coconut Bay, Saint Lucia’s newest award-winning, adults-only luxury all-inclusive, has received a British Airways Customer Excellence Award for 2018. This award comes from unbiased customer reviews and is designed to showcase the hotels making their guests the happiest with Serenity at Coconut Bay receiving an impressive overall score of 9.0 out of a possible 10.

“Serenity at Coconut Bay has been recognised by British Airways Holidays customers for providing a high-quality customer experience. We are delighted to inform you that you are one of our highest-rated hotels for 2018,” said Claire Bentley, Managing Director of British Airways Holidays.

As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays, one of the UK’s leading tour operators, works with Reevoo, an independent and impartial third-party company, to collect reviews from genuine British Airways Holidays customers who are asked to score hotels based on location, service, cleanliness, and sleep quality.

“We are honoured to receive this distinction from British Airways Holidays and thank all of our guests who made this award possible by taking the time to share their insights,” says Mark Adams CEO of Serenity at Coconut Bay. “Our dedicated staff strive to exceed our personalised service standards and our guests’ expectations in every aspect of the Serenity experience. This recognition is a testament to their hard work and consistent delivery of exceptional service.”

Serenity at Coconut Bay’s personalised experiences include intuitive butler service, in-suite dining, and expansive suites featuring private plunge pools designed to surround guests with the feel of natural Saint Lucia. For guests ready to explore the sun and sand, Serenity creates the ultimate sunbathing indulgence with signature private cabanas and pampering services at its award-winning pool and mile-long beach.

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