KM2 Solutions, a leading US-based contact centre services provider, has opened a new facility in St. Lucia, expanding their footprint of service locations to nine centres in six countries, employing an additional 400 young Saint Lucians.
The 12,000 square feet Massade facility opened officially on June 19 in a ceremony attended by Prime Minister.
Site Director Marvin Bartholomew said the company’s expansion here is an “exciting one that creates significant opportunities for an additional 400 brilliant and talented Saint Lucians.
The spill over effect that the increased employment has on the economy is tremendous, and we are thrilled to be able to contribute to the island’s economic growth”.
KM2 Solutions first introduced its services to Saint Lucia in 2004 and has since continuously operated from its 20,000 square-foot office space, with capacity for 500 agents.
Its new facility is about 25 minutes from the original centre and is located firmly within the island’s tourism belt and population centre, providing the double positive of being able to attract excellent talent in large numbers while also hosting clients in an area known for beautiful beaches and wonderful hospitality.
Prime Minister Allen Chastanet lauded the investment of KM2 and thanked its principals for having confidence in the island’s economic standing and its talent.
Speaking at the official opening on Tuesday, KM2 President & CEO David Kreiss, said:
“This is truly a tremendous occasion and opportunity. Our productivity and quality here is excellent, our clients love the island and are always impressed with our operations and the wonderful agents and management team.
“To be able to create capacity to do more of that is something we’ve always wanted to do.
“Naturally, we’re thrilled to be able accomplish our goal of exceeding our clients’ expectations while providing an engaging and rewarding career to so many.”
KM2 Solutions continues to provide clients with support in the areas of customer service and care, sales, retention, technical support, loan processing (pre-funding, originations, verifications, welcome calls), loan servicing and first-party collections, back-office services, and other functions for clients in a wide range of vertical markets.