AFTER five years of awarding the TripAdvisor Certificate of Excellence to Fond Doux Plantation & Resort the management & staff are now pleased and honoured to be included in the TripAdvisor Hall of Fame. The Hall of Fame celebrates excellence in hospitality and was created to honour those businesses that have earned the Tripadvisor Certificate of Excellence for five consecutive years.
“We couldn’t be more proud to celebrate this 5-year milestone” says, Managing Director Lyton Lamontagne.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honourees that take into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12month period as well as business’s tenure and ranking on the Popularity Index on the site.
“We are thankful for all of the positive reviews and enduring guest relationships fostered throughout the course of the years” says, Executive Director Eroline Lamontagne. She continues on to say that “the resort’s success would not be possible without her dedicated staff and management team who continue to exceed the expectations of all guests”.
Staff development is integral to the Lamontagne’s and they continue to meet the essential training needs of their staff through training programmes. Last week, five supervisors between Fond Doux Plantation & Resort & its sister company Eroline Foods successfully completed a “Supervisory Management Course” with the University of the West Indies (UWI) and also participated in a Train the Trainer workshop hosted by the Human Development Network.
Fond Doux Plantation & Resort was also recognised by the hospitality experts at AAA declaring the resort as one of the best. Based on the most recent evaluation by the AAA Inspector, the resort was awarded “Inspectors’ Best of Wow Effect” which makes the resort elite and among the AAA Inspectors Best of lodgings.
Eroline and Lyton Lamontagne confirmed that their vision is to be the leading provider of hospitality in the region through preservation of the Saint Lucian heritage with authentic and eco-friendly tourism as an inspiration to create unique and memorable experiences for all our guests.