RECENTLY I was having a conversation with a stranger about the virtues of ICT options, and the factors that go into making a decision. From a purely technology-related perspective, there seems to be no doubt and therefore no choice in the matter. The better technology ought to win, and always wins, right? Not really. There are many times when the non-technology factors play such a large role that they affect the eventual option selection.
Do you remember the competing video recording formats of Betamax and VHS? History has shown that the winning technology, VHS, was not better, but more portable and easier to use. The fact that the pornographic industry benefitted from this aspect of the VHS format may have played a part in its eventual success and dominance during that battle. The better days expected for the superior betamax format did not materialise.
Could we apply such thinking to our general attitudes and daily lives? What distinguishes the service that you provide when compared to competitors? Do you care more about winning? Does your superior product, performance or intellect always guarantee success? If we are honest about everyday observations and realities, we would not make that presumption.
An inspiring leader at a previous workplace, once commented that to aim for an award was short sighted. He further explained that it was better, to aim for excellence, and let the collection of awards become a part of the overall journey to excellence. Wise words indeed! If we consider our athletes representing us at sporting events such as the Rio Olympic Games, we should hope, with bated breath, to celebrate their performance. Not just to win medals and secure national pride, but to win the battle that we all face each day. To be a better version of ourselves, and influence change in that way.
Some time ago, I was preparing to deliver a keynote speech,when a friend reminded me of the impact of hardship on people, and used the analogy of hot water on three different materials:
1) an egg;
2) a carrot;
3) a cinnamon stick.
The egg is transformed, and becomes hard. The carrot is also changed, but goes from hard to soft. The cinnamon stick does not change, but infuses its flavour into the hot water to form a delicious drink. It changes it environment!
The same elements of change can be introduced into separate environments and have a different outcome. Attitude matters, and an honest approach too. A policy to introduce change should aim to include those in the community, if only to infuse their support and their recognition into the process. Otherwise, a well-intentioned process of change, if poorly administered, may lead to unanticipated failure.
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About the Author
Dr.Lyndell St. Ville is an ICT Consultant based in Saint Lucia. His expertise includes systems analysis, design, and capacity building. The focus being on doing things differently, and better.