THE Royal by rex resorts has been awarded by Booking.com as one of the top performing hotels for 2014.
Booking.com is an online site with a listing of over 600,000 properties in 211 countries worldwide. Quite apart from facilitating online bookings, the company verifies reviews from over 44 million guests across the globe. Booking.com provides website and customer service in English and 41 other languages. The company is based in Santo Domingo, Dominican Republic.
The Royal amassed a year-round average of 8.4 points for customer satisfaction (out of a maximum of 10 points), based on feedback from guests who stayed at the hotel during 2014.
General Manager at the Royal, Richard Michelin, attributes the award to his hardworking team and the extent to which they go to ensure their guests feel welcomed, happy and at home. He said: “Our team is doing a wonderful job, and we want to make it even better; we want to be number one.”
“We’re very proud and pleased that we’ve received this award of excellence from Booking.com. This award shows that The Royal and its staff are moving in the right direction and our guests are very pleased with the level of service they receive at our hotel to the extent that they write about their wonderful vacation experience at The Royal, which has earned us this award.”
Account Manager at Booking.com, Natalia Santana, flew in from the Dominican Republic to present the award to Mr. Michelin and his staff. She revealed that Booking.com is growing rapidly as an online booking site, especially for travel to the Caribbean. She said the key objective of the company is to connect travellers to accommodation, in keeping with their budgets and their expectations, to keep guests happy, and ensure year-round bookings for the hotels.
Ms. Santana said The Royal won this award for “taking good care of its guests, meeting the demands of guests and making sure that guests are happy.”