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Defective product withdrawn from local supermarket shelves

PRESS RELEASE – THE regional distributors of a defective product have confirmed removal from supermarket shelves and other point of public distribution following complaints from Saint Lucia consumers.

In a statement issued last weekend, Grace Kennedy in Jamaica issued a public statement in which it stated:

“We have received complaints from five of our customers about a mould-like substance found in Capri Sun products, distributed in St. Lucia on our behalf by Massy Distributors and Massy Stores.

“Since the reports surfaced, our quality checks done on several batches of products revealed the presence of tiny leaks in the packaging of a small percentage of products which may have affected the quality of the contents.”

“Earlier this week,” the statement said, “Capri Sun products were withdrawn from stores in St. Lucia, as a precautionary measure, while further tests are being conducted.”

The Grace Kennedy Jamaica office said, “As licensed manufacturers of the product on behalf of trademark owners Capri Sun AG, we deem this action necessary.

“We wish to assure our customers that we make every effort to ensure that our products are of the highest quality standards.”

The statement explained, “Capri-Sun products are made without preservatives. If, however, air gets into a pouch, even through a tiny hole not visible to the eye, this could affect the contents.

“Tiny holes, although extremely rare, can occur at any time, from manufacturing through to the shelf-loading process. Again, these instances are rare, and more than 99.99 percent of pouches never have a defect.”

The statement advised that “Consumers with Capri Sun products may return these to any Massy Store in St Lucia for a full refund, if they have any concerns. “GraceKennedy wishes to assure consumers that their safety is paramount and that providing safe, high quality products to our consumers remains our number one priority.”

Consumers with questions are also advised they can call Massy Stores Customer Care, Tel: 1-758-457-2404 and/or send queries by email to customercare.slu@massystores.com or to gracekennedy@gkco.com.

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