Caribbean Alliance Insurance Company Limited is a regional general insurance company that operates in 15 territories across the Caribbean. We are rated an A (Excellent) Stable by A.M. Best; this is the highest rating given to any insurance company in the Caribbean. We are looking for an experienced professional to join our team in ST. LUCIA (Vieux Fort Office) as a BRANCH ADMINISTRATOR.
The Branch Administrator is responsible for providing general administrative support to our St. Lucia (Vieux Fort Office) in meeting its insurance and daily operational requirements, as well as to TCI for underwriting processes. The incumbent collaborates with the branch manager to ensure that all insurance matters are handled in accordance with company policies and procedures.
KEY ACCOUNTABILITIES:
• Process customer payments in the insurance system, update the cashbook for the branch, and reconcile all entries daily.
• Complete and maintain updated billings, follow up on outstanding collections for instalment plans, and provide reports on premium collection within specific deadlines.
• Assist with new prospects with quotes, cover notes, policies, and generate renewal listings and prepare renewal invitations for clients on time, following up with emails and phone calls.
• Review insurance applications and verify the information presented by clients on proposal forms, process policy information, and update client files both physically and electronically.
• Assist customers with claims by explaining the procedure, ensuring all relevant documents are collected, and following up with the branch supervisor for the timely processing of claims.
• In collaboration with the branch supervisor, ensure compliance with insurance laws and regulations, internal processes and procedures, due diligence, and Anti-money Laundering guidelines.
• Attend to customers who visit the branch and respond to queries via telephone, email, and other approved communication methods.
QUALIFICATIONS & EXPERIENCE:
• An Associate degree in Business Administration with a minimum of 2 years’ experience and in a similar capacity or,
• Insurance Certifications with experience working in an insurance company would be an asset.
• Excellent problem-solving, analytical, negotiation, and communication skills
• Strong interpersonal, team-building, and people skills
• Must be flexible, willing to work independently, and maintain a high level of customer service.
WHY WORK WITH US?
Great working environment.
An opportunity to develop as an insurance professional.
Employee benefits such as paid vacation,health and life insurance, pension and bonus are also offered.
JOIN OUR TEAM
Are you interested in the role?
Email your application to humanresources@caribbeanalliance.com no later than January 30th, 2026.