Saint Lucia’s major water utility company, the Water and Sewerage Company Inc. (WASCO), is actively upgrading its services to allow customers efficient Online Bill Payment, Digital Bill & Balance Viewing, and a Balance Enquiry Line
On Wednesday, WASCO launched its three new digital services designed to ease customers’ access to their business accounts and check bills and balances digitally, phone fees, and other features.
From October 1st, WASCO customers have access to the new Online Account Portal at http://myaccount.wascosaintlucia.com, where they can pay their bills securely, view their statements, and check their balance; all from a computer, tablet, or smartphone.
At the media launch, WASCO’s Chief Executive Officer Zilta George-Leslie stated that the new online features reflect WASCO’s commitment to delivering customer-focused solutions that improve the overall service experience.
“WASCO is continuously looking for ways to make doing business with us easier. These new online features provide greater convenience, save valuable time, and give customers secure access to their accounts whenever they need it,” George- Leslie stated.
“This initiative represents another important step in modernizing our services and delivering a better customer experience, ” she asserted.
Information Technology Manager Gregory Tench explained that security and reliability were central to the development of the platform.
“Our priority is to deliver a solution that is simple and easily accessible. The online portal was designed to meet international security standards so customers can confidently access their accounts, view their information and make payments knowing their personal data and payment information is fully protected,” he said.
Tench also noted that, “The digital bill viewing service and balance enquiry line are available to all WASCO account holders at no additional cost.”
Alongside the portal, WASCO is introducing two additional services:
- Digital Bill & Balance Viewing: Customers can now view their bills and account balances digitally through the online portal, with instant access to current and historical statements.
- Balance Enquiry Telephone Service: Customers can check their outstanding balance at any time by dialing 457-3998, providing a quick and easy option for those who prefer phone-based access.
These new services allow customers to access essential account information and complete routine transactions without the need to visit a WASCO office. Whether at home, at work, or on the go, customers now have more flexibility to manage their accounts on their own schedule.
Digital Bill & Balance Viewing also supports WASCO’s environmental sustainability efforts by reducing reliance on printed bills while giving customers quicker access to their account information.
Customers are encouraged to visit the WASCO website – www.wascosaintlucia.com to register for an online account to begin benefiting from the convenience of:
- Secure online bill payments
- Digital bill and balance viewing
- 24/7 access to account information
- Balance enquires by telephone
A company spokesperson said, “WASCO’s customer care representatives are available to assist with registration at any of our branches or by calling the WASCO customer services Department and any of our branches island-wide.”