Flow wishes to advise customers that all services have been fully restored following a total disruption of services between June 21 and 22. Our investigation revealed that the disruption stemmed from a damaged subsea fiber. Due to the interconnected nature of our regional infrastructure, this issue also affected connectivity in Dominica and Grenada, leading to varying levels of service disruption.
We do not foresee any further service interruptions at this time. Flow recognizes the impact this outage has had on our valued customers, and as a gesture of goodwill, a rebate will be automatically applied to all customers’ accounts. Prepaid customers will receive complimentary credit, and our Business customers will receive individual notices regarding their rebate.
We are grateful for our customers’ patience and understanding during this rare and challenging time. For further updates, please follow our official social media channels or tune in to your preferred media outlet.