THE Water and Sewerage Company (WASCO) is currently training staff to prepare them for the updates to its Customer Information Software (CIS).
The company states that these updates will be beneficial to the customer as transactions will be simplified and many of the typical processional frivolities will be cut out.
Zilta George Leslie, Customer Services Manager at WASCO explained some of the benefits customers can expect with this upgrade.
“The processing time will be quicker.” Leslie stated, when asked how the upgrade will benefit the customer. She also explained that “Currently, especially in the South, if you do not have your bill, you have to go to one agent to get a bill and then you have to go to the cashier.”
However, she stated that “With this system” those issues will be a thing of the past and, “you’ll be able to go directly to the cashier to make your payment.”
She also said that she anticipates fewer complaints from customers once the update has been completed and implemented.
The updates will also bring WASCO up to par with the software and hardware that have been in place in Saint Vincent’s Central Water and Sewerage Authority (CWSA) for years.
Assisting with the training of WASCO staff was Derrick Gibson, the Customer Service Supervisor from CWSA. He said that he was here to “assist WASCO in their implementing of the new version of the programme.”
Gibson was also keen to point out, that although the update will bring changes, those changes won’t cause an increase in billing.
“It will be the same…” he said. “Customers are not going to see any differences in the billing information…no change in terms of the charging.”
He said that the changes that will be brought about by this new system will make transactions more efficient and that the lessons learned from the system’s implementation in CWSA, will help make its implementation in WASCO run a lot more smoothly.
