Job Description
Health Claims Dispatch and Query Desk Officer
Position Summary
The Health Claims Dispatch/Query Desk Officer will be required to provide administrative and technical support to the department by ensuring that all queries and claims are attended to in a timely manner. Also responsible for the distribution of cheques in accordance with the cheque dispatch policy and is the initial contact for all walk-in clients.
Key Position Responsibilities:
• Attend to all Internal and External Customer Queries.
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and Company guidelines.
• Manage any complaints associated with a claim in accordance with CX Guidelines.
• Ensure compliance with legal and industry regulatory requirements and customer quality standards set by the Company.
• Retrieve and file documents including cheques and claims documents.
• Prepare and dispatch Co-ordination of Benefits Documents.
• Prepare and dispatch Pended Claim Documents.
• Retrieve and file documents including cheques and claims documents.
• Prepare and dispatch Co-ordination of Benefits Documents.
• Prepare and dispatch Pended Claim Documents.
Experience and Qualifications:
• Minimum one (1) year work experience
• Minimum five (5) CXC passes, must include Math and English (No less than a grade 2)
• Certificate in Computer Literacy or Office Administration
Resumes can be submitted to [email protected]
Applicants are required to place the position applied for in the subject of emails.
Note that only suitable candidates will be shortlisted.